Enterprise Portals

Trends, Challenges, Solutions

Trends, Challenges, Solutions


What are the trends, challenges, and strategies related to the topic of Enterprise Portals? This dossier is dedicated to answering these questions.

In the context of collaboration among companies that overlaps company structures, seamless online integration plays an increasingly important role. Enterprise portals increase their importance inside the organization, and more significantly in collaboration with external parties. There is more at stake than mere web content management. Both employees as well as customers and partners expect portals to provide custom-created information and personalized services from one source in a protected environment.

 

The following trends are observable in the area of enterprise portals.

  • Integration of processes
  • Integration of content and services
  • Personalisation
  • Tightening of security requirements
  • Tightening of compliance requirements
  • Information portal - Enables access to aggregated and personalized information.
  • SSO Portal - Integrates diverse applications in a single security infrasctructure with central user administration and single sign-on.
  • Transaction portal - Allows the user to perform transactions that are related to services and to send the corresponding information to the company.
  • Collaboration portal - Enables users to disseminate information to other users.

Enterprise portals rarely pertain to only one type. In general, all of the above-listed aspects may be presenting a portal design. It may be preferable to separate the domains so that the various portal types can be broken down to match the required system.

  • Content: Timely provision of integrated content in consolidated form.
  • Services: Seamless integration of information and business systems (e-shops, ERP, CRM ...)
  • Personalized: Personalized view of online applications, documents and information.
  • Security: Seamless protection of data and services against internal and external threats.
  • Compliance: Full coverage of compliance requirements through seamless tracking and archiving of mutations and activities.

 

Portal and Web Content Management

Portal solutions combined with web content management systems enable companies to provide consolidated online information and services.

 

Identity Management

The identity managment system enables central administration of users, applications, and permissions. Delegated administration and self-administration facilitates efficient management of user data of various clients.

 

Access Management

The access management infrastructure controls user access and protects security sensitive data, applications, services, and systems from internal and external threats.

 

Signature Service

The signature service can be used to digitally sign certificate-bearing electronic documents, which can then be used for business critical documentation and archiving - without cross-media conversion.

 

Web Content Archiving

Web content archiving systems enable systematic archiving of web content, which in turn ensures full traceability of the information and transactions occurring over the online channel.

 

Co-Browsing

Co-browsing enables two people to jointly use a website, each of them seeing the mouse pointer of the other. Using unblu and Nevis, a consultant can efficiently advise a customer on a complex purchase or support request in a simple, yet secure way.

 

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Should you have questions regarding our consulting services or wish to talk to an experienced advisor, contact us – we will be pleased to help.

Zsolt Czinkan Principal Business IT Consultant