Chatbots - gimmick or new paradigm?
Forecasts for 2018 predict a sharp increase in chatbots and voice assistants. Will these forms of customer communication become established as a serious opportunity to interact? Find out what our expert Peter Gassmann, Chief Consulting Officer at AdNovum, has to say about what factors need to be taken into account to use chatbots successfully in your business. Register to receive the article via email (article only available in German)